Amanda Holden engages in spat with tile company
Amanda Holden insists she’s ‘not a princess’ as she engages in spat with tile company who accused her of using her ‘celebrity status to get special treatment’
- Appleby’s tiles sent Amanda, 48, the wrong tiles and so she asked to be refunded as she had tilers on site who she would have to pay, leaving her out of pocket
- They refused, saying they would either refund her the postage, or would refund her in place of sending out the correct order
- MailOnline has seen the full transcript between Amanda and Appleby’s tiles and she did not use her celebrity status to get special treatment
- Appleby’s tiles say that their customers should not book in builders until they have received their tiles
- But Amanda’s rep said: At 14:30 on Friday, they confirmed by email that they the tiles had been sent out – that’s why she had the builder booked for Monday
A furious Amanda Holden took to Twitter on Tuesday to deny she’s a ‘princess’ after engaging in a spat with a tile company called Appleby’s tiles.
The 48-year-old hit back after a representative for the company called Jack, who accused her of using her ‘celebrity status’ to get ‘special treatment’ after she asked for a refund when she was sent an incorrect box of tiles.
Amanda explained that she would now be out of pocket as she already had tilers on site which she had to pay, but Appleby’s tiles refused to give her the tiles for free by way of compensation.
They wrote to her: Unfortunately that is not how it works. We will not be refunding your order however, we can refund your shipping fees.
Feud: Amanda Holden insisted she’s ‘not a princess’ as she engaged a in spat with a tile company who accused her of using her ‘celebrity status to get special treatment’
Annoyed: Amanda had ordered some tiles to her home but the incorrect ones were sent out and she already had tilers on site, so she was out of pocket
‘Alternatively, we can refund your whole order for you and not send these out.
‘Unfortunately we do not make exceptions for ‘celebrity’ status and all of our customers are treated the same as per our terms and conditions.
‘We will happily refund you your shipping for the inconvenience.’
MailOnline has seen the full transcript between Amanda and Appleby’s tiles and it’s clear that Amanda does not use her celebrity status to get special treatment.
Calling them out: Amanda shared some of the exchange on Twitter – MailOnline has read the full transcript and at no point did she use her celebrity status to get special treatment
Ouch! A representative called Jack accused her of using her status to get the free tiles, but Amanda didn’t see why she should pay for the company’s mistake. Appleby’s tiles say customers should not book in builders until their tiles have been received
She makes clear that she had to pay for tilers who were already at her house and were anticipating receiving the tiles that day and didn’t feel that she should be out of pocket for this.
But Appleby’s tiles stated that they advise customers to not book in builders until they have received their tiles.
But Amanda’s rep said: At 14:30 on Friday, they confirmed by email that they the tiles had been sent out – that’s why she had the builder booked for Monday.
Amanda wrote on Twitter: ‘Well, what a useless company.
‘Don’t usually name & shame but this reply wound me up!! I’m no [princess emoji] & hate the word celebrity-didn’t ask for special anything BUT the order is under my name.
Two sides: MailOnline called Appleby’s but their phone line was disabled due to a high volume of calls – however, they did respond quickly via their online chat service to give their side of the story
Not impressed: Amanda shared screenshots of more of the conversation on Instagram
‘I don’t expect any special service. JUST a SERVICE would be good.’
She also wrote on Instagram: ‘I’m so cross that Appleby-co.uk seem to have no proper customer service. Firstly The order was under my name.
‘We didn’t ask for a special service… Secondly the company have admitted it was their mistake but I still have to pay for tiles That are wrong ? How is this legal?
‘If they’ve admitted the error. And thirdly ‘Jack’ needs to learn some people skills and have a glance at the Oxford English dictionary…
On her way: Amanda was pictured heading to work at Heart FM amid her spat
Autumnal: Amanda looked incredible wearing grey trousers and a brown jumper
‘If there is another tiling company that could help us out I would be equally willing to big them up. As I frequently do with small British businesses. Why should we pay for their mistakes?? Literally?!!’
MailOnline called Appleby’s tiles for a comment but they claim to have disabled their phone line due to receiving a large amount of calls.
However, they quickly responded to an email in which they wrote:
‘Amanda Holden placed an order with us for some items, these were delivered as agreed however, due to a picking error the incorrect tiles had been sent out.
Home is where the heart is: Amanda takes great pride in decorating her home and regularly shares pictures of it on Instagram
‘Upon speaking to a representative for Amanda we informed them that, we would get these exchanged as soon as possible.
‘The representative then went on to inform us of Amanda’s “Status” for which we informed them that there is nothing more we can do than offer an exchange and regardless of status, all customers are treated the same.
‘We the offered to refund the postage paid in full as well as exchanging the tiles as soon as they became available.
‘The representative asked that we provided these tiles for free we informed them we could not however, we are happy to fully refund Amanda and collect the wrong tiles or, refund the postage charges and have the tiles exchanged to the correct tiles.’
A spokesperson for Amanda told MailOnline: ‘She just wanted to return them and have the correct ones sent.’
Ready for winter: Amanda hinted that she was getting her house ready for winter with ‘natural colours’ back in November
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