Dua Lipa called out United Airlines for its treatment of her sister and her peanut allergy.
“I can’t believe i’m on a @united flight rn and I told the steward that my sister was severly [sic] allergic to nuts and his reply was ‘we’re not a nut free airline so if she has an epi pen she might have to use that as we can’t not serve other passengers in your section nuts’,” Lipa, 22, tweeted early Wednesday.
However, according to United Airlines’ website, “United does not serve pre-packaged peanuts on our flights. However, we prepare and serve meals and snacks utilizing a variety of other ingredients including major food allergens.”
It also states that it “cannot guarantee an allergen-free meal or environment on its flights” but can “pass along your request to other customers seated nearby to refrain from opening and eating any allergen-containing products they may have brought on board.”
Apparently, the flight attendant on the “One Kiss” singer’s flight didn’t get his company’s memo.
“They didnt!” she answered when a fan asked if the flight attendant made an announcement about the allergy on the flight. “They just said well we wont serve you two nuts but thats all we can do! LOL.”
“Passenger safety is our top priority. We can’t guarantee an allergen-free environment but we work to address allergy concerns onboard ie we don’t serve pre-packaged peanuts,” United Airlines tweeted in response. “We want to address your concerns so let’s connect when you land. We’ll contact our in-flight crew too.”
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