Iceland website down leaving furious shoppers unable to order or change Christmas deliveries

Customers were still unable to shop on the website this morning, but Iceland has now fixed the issues.

Iceland said on its Twitter page that the website experienced "a few hiccups" because so many people were trying to place their Christmas food orders.

The extra traffic crashed the website, it added.

Customers said they were being placed in a virtual queue mid-way through their online order and unable to finish their shopping.

This morning, shoppers couldn't access the website at all, with a message saying that the website was undergoing "essential maintenance".







Customers were furious that the website crashed so close to Christmas.

Frustrated shoppers said they had problems placing food orders, logging into their online accounts and changing their existing orders.

One wrote on Twitter: "Seriously Iceland, can you not scale your website to demands, spending twenty minutes getting logged out and put in queues is making me just want to shop elsewhere."

Another said: "Been trying to order food for 3 days all it says is I’m in a queue."

An Iceland spokeswoman told The Sun the issues should be fixed this morning.

We have asked Iceland for further comment and we will update this article as soon as we hear back.


Iceland has more than 800 shops across the UK. You can find your nearest branch using its store finder tool.

Meanwhile shoppers have been left furious after hackers targeted Iceland Christmas bonus accounts.

If you want to make Christmas go a little further this year, Iceland is selling a dinner for six for £22.

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