JUST four months into pregnancy, couple Laura Brody and Lawrence White knew something wasn't right.
Laura had been bleeding profusely, but when visiting doctors, she was told everything was fine and they were sent on their way.
Medics at University Hospital Lewisham reassured them that their baby had a heartbeat.
But just days later, a further scan revealed their baby had sadly died.
Miscarriage is common and it's estimated around one in 8 pregnancies will end in one.
There are guidelines in place for those who suffer, so that the situation is dealt with sensitively.
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However, after finding out they had miscarried, the couple were sent home and told they had to wait for a bed so that the distraught mum could give birth.
Just two days later, Laura woke up in severe pain and had to run to the bathroom.
It was there that she delivered her baby boy.
Speaking to the BBC, Laura told how she screamed and ran out of the room in panic, urging her partner to not go into the bathroom.
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What unfolded in the following hours, was harrowing for the couple.
"I took a tupperware box containing my baby's remains home from hospital in a taxi, cleared up some space in our fridge and put the box in there," Lawrence said.
The trust that looks after the hospital has now launched an investigation, but the couple have now relived their horrifying experience in order to help others.
Following Laura's panic, they dialled 999 but were told the situation was not an emergency.
They then had to wrap the remains of their child in a box and travel to A&E.
Laura said when they arrived at the emergency department, it was chaos.
"We were put in the general waiting room and told to sit at the back.
"I was there holding my baby in a tupperware box, crying, with 20 or 30 other people in that waiting room," she added.
After their wait, the couple were told Laura would have to have surgery to remove the placenta.
They claim that staff told them there was nowhere safe to store their baby and that nobody would open the box to take a look.
Lawrence said it was as though no one wanted to acknowledge it, as if they did 'they would have to deal with the problem'.
What is a miscarriage?
A miscarriage is the loss of a pregnancy during the first three months of pregnancy, with a “late miscarriage
There are many reasons why a miscarriage can occur, but the majority are not caused by anything a mother has done.
Most of the time a woman won't find out why she had a miscarriage, which can make the ordeal more distressing.
In the first trimester of pregnancy, usually a miscarriage is the result of a problem with the unborn baby.
The NHS says a common cause is thought to be abnormal chromosomes in the foetus.
If a baby has not enough or too many chromosomes, a chance event, it will be unable to grow or develop properly.
In about two to five per cent of miscarriages, genetics are to blame if a partner has an abnormality in one of their chromosomes they are not aware of.
There could be a problem with the development of the placenta, starving the baby of blood and nutrients.
In the second trimester, a weak cervix, an infection or STI, the shape of the mother's womb and PCOS and even food poisoning are all causes of miscarriage.
At this point, the couple had been in the hospital for five hours.
Once it got to midnight, they decided they had no option but to take their baby's remains home.
Lawrence said he travelled home in a taxi and added that it was a 'surreal moment' having to make space in the fridge.
Laura added that putting their baby in the fridge had felt 'grotesque'.
They are now speaking out, in the hope that what happened to them, doesn't happen to anyone else.
While they have praised staff and experts for their hard work, they said the miscarriage process was 'flawed' and that they felt as though they had been 'tipped into hell'.
Laura said it feels as though there is no 'safety net' when it comes to issues with pregnancy.
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In a statement Lewisham and Greenwich NHS Trust said: "We are deeply sorry and offer our sincerest condolences to Ms Brody and her partner for the tragic loss of their baby and these traumatic experiences."
"A full investigation is under way to understand where failings in care may have occurred so that any necessary changes and improvements can be made."
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