Angry Noel Gallagher fans locked out of gigs after buying tickets from Viagogo
Hundreds of Noel Gallagher fans were turned away from his shows after arriving with tickets purchased from Viagogo.
Music lovers faced problems at the door of the Oasis star’s shows in Scotland this week during a tour with his band High Flying Birds.
Some told how they paid over the odds for entry at three times the face value just so they could watch Gallagher when their ID did not match the name on the tickets.
Fans who bought tickets on the secondary resale site faced trouble at Glasgow’s SSE Hydro on Tuesday and last night at the Aberdeen Exhibition and Conference Centre’s (AECC) arena, reports the Daily Record .
People who could not produce ID to match the name on their ticket were stopped from getting in – unless they paid for another stub, the Daily Record reports.
Some stumped up the cash but hundreds of fans who were unable to pay missed the former Oasis man’s gigs.
The ticket shambles came as Viagogo was slammed by a watchdog yesterday for failing to tell customers about the risks of buying “resale” tickets.
One angry fan tweeted that she had been left hundreds of pounds out of pocket after being denied entry to the Glasgow gig.
The woman, identified only as Gillian, posted: “Totally disgusted. I’m out of pocket by £286.45 now.
“Security & staff did not allow ANYONE with Viagogo tickets into the concert. We were advised to go to the ticket office and I paid a further £112.40.”
She later added: “Viagogo apologised for the experience I had & refund is on its way.”
In Aberdeen, concert-goers Lisa Stars and Alana Russell told how they bought two tickets from Viagogo at a total cost of £186 – but as they didn’t have ID that matched the original buyer, they were faced with being refused entry.
The friends were advised to go to the ticket office, where they had to re-purchase the tickets in their own names at a cost of £95 for the pair.
That meant they had spent a total of £140.50 each for tickets that have a face value of £47.50.
They now hope to get a refund from Viagogo.
The rocker’s management had tweeted before the Glasgow gig: “Fans attending Noel Gallagher’s High Flying Birds UK Arena tour dates are reminded that there will be strict photo ID checks on all tickets to get into the show.”
Claire Turnham, of the Victim of Viagogo Facebook group, has forced the secondary ticket site to pay back more than £200,000 in rip-off fees to fans.
She said yesterday: “Those people who are affected by this should check our group’s guidance on how to get their money back.
“They should notify Viagogo within 48 hours.”
Viagogo were told yesterday that they face court action unless they “promptly” stop breaking the law.
The warning from the UK Government’s competition watchdog came as rival sites StubHub, Get Me In and Seatwave formally agreed to start giving better information to fans about tickets and who is selling them.
Their undertaking to the Competition and Markets Authority (CMA) could shed light on the huge scale of ticket touting in the UK.
Industry investigator Reg Walker, of the Iridium Consultancy, welcomed the news but added: “It is embarrassing that companies owned by Live Nation (Seatwave and Get Me In) and eBay (StubHub) have been forced to give undertakings to comply with consumer protection legislation.
“It’s a sad indictment of these businesses that they seem to regard laws as an inconvenience to them making a profit.”
The CMA’s Michael Grenfell said: “So far Viagogo have failed to address our concerns, and we are determined to ensure they comply with the law.
“We are prepared to use the full range of our powers to protect customers – including action through the courts.”
Mirror Online has approached Viagogo for comment.
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