Newlyweds kicked off flight back from honeymoon over food complaint

Sherwood couple Marcus and Zarrah Hayles kicked off Thomas Cook plane for complaining about food

Honeymoon couple were led off Thomas Cook flight home by police after complaining about the food onboard

  • Marcus and Zarrah Hayles, 38 and 34, were on their way back from Cuba 
  • Couple claim two hours into their flight they hadn’t been offered any food 
  • The pair from Nottingham were greeted by police after they made a complaint 

A newlywed couple flying back from their dream honeymoon claim they were kicked off the plane for complaining about the food. 

Marcus and Zarrah Hayles, of Sherwood, Nottinghamshire, flew to Cuba with Thomas Cook after their wedding in August.

But on the flight home they claim they were reprimanded by cabin crew and met by police when they landed – over a complaint about the on-board catering. 

The couple, 38 and 34, were two hours into their journey back to Manchester Airport when they say they had not been offered any food or drink.

Marcus and Zarrah Hayles, of Sherwood, Nottinghamshire, claim they were kicked off a Thomas Cook plane on the way back from their honeymoon in Cuba last month 


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When the food arrived, they claim it was the combined main meal and snack, which was due later on in the flight.

Mr Hayles complained about the service and admitted saying ‘what the f***, but says the comment was not aimed at the flight attendant.

The pair claim they were greeted by police when they landed at Manchester Airport

He claimed they were then approached by one member of the cabin crew who said they did not tolerate swearing on the flight and could face arrest.

The couple replied by saying they did not want any trouble and were surprised when they landed to be greeted by police and escorted off the plane. 

Mrs Hayles, a post office worker, said: ‘Two officers said ‘can you please come with us?’ and escorted us off the flight in front of everyone.

‘I have never been so humiliated. I have never been in a situation like this before.

‘It was such a beautiful occasion – the wedding and the honeymoon – and this has left a big dent in our memories.’

A Thomas Cook Airlines spokesman said: ‘The safety of our customers and crew is always our first priority and we will not tolerate any form of abusive behaviour on board our aircraft.’ 

MailOnline has contacted Greater Manchester Police for comment.  

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