Ticketmaster blocked mother using dead daughter’s Ed Sheeran tickets
Mother who wants to use her dead daughter’s Ed Sheeran tickets in tribute to her is told by Ticketmaster to prove the 22-year-old has died
- Ashlee McFarland died from sudden adult death syndrome in September 2017
- Her mother Shelley Diment wanted to use Ashlee’s tickets to a Cardiff concert
- But Ticketmaster demanded to see a death certificate before they backed down
Ashlee McFarland, 22, a student at Coventry University, had bought tickets for the concert but was found dead in her bedroom on September 1 last year
A heartbroken mother was told she had to prove her daughter was dead before she could use her tickets to has won a battle to see Ed Sheeran in concert after being refused tickets bought by her daughter who died suddenly.
Shelley Diment, 44, was told she could not have the tickets her daughter had bought before she died unless she proved her daughter Ashlee McFarland, 22, was really dead.
The heartbroken mother wanted to go to the pop star’s gig in Cardiff in tribute to her daughter, who died from sudden adult death syndrome in September last year.
But ticket company Ticketmaster refused to change the name on Ashlee’s three £50 tickets, demanding Ms Diment proved her daughter was actually dead.
Shelley said: ‘Ashlee loved Ed more than anything – he meant an awful lot to her.
‘She was laid to rest in her favourite Ed-Sheeran T-shirt and wristbands from his tour. His music was played at her funeral and at the celebration of her life.
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‘I was devastated when Ticketmaster said we couldn’t have the tickets Ashlee ordered.
‘They asked to see her death certificate and suggested I get power of attorney.
A heartbroken mother was told she had to prove her daughter was dead before she could use her tickets to has won a battle to see Ed Sheeran (pictured) in concert
‘It has been so upsetting for me and Ashlee’s family.’
Ashlee, a student at Coventry University, was found dead in her bedroom on September 1 last year.
Ticketmaster eventually backed down and have allowed Shelley to use her daughter’s three tickets at Cardiff’s Principality Stadium this Saturday.
A spokesperson for the company said: ‘We’re glad to say that the situation with Shelley’s tickets has been resolved and she will be able to attend the Ed Sheeran concert in Cardiff this week.
‘We’re sorry for any upset caused, and for the delay in making this happen.’
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