Trainspotting author Irvine Welsh brands Parcelforce as ‘ParcelFARCE’ after delivery driver puts card through letterbox… without ringing bell to see that he was actually at HOME
- Trainspotting author Irvine Welsh brands Parcelforce ‘Parcelfarce’ after blunder
- He ranted online about how a driver stuck card through door when he was home
- The writer said he suffered the consumer bugbear at his home in Miami, Florida
Trainspotting author Irvine Welsh has branded Parcelforce as ‘Parcelfarce’ after a delivery driver stuck a card through his door while he was home.
The Scottish author went online to rant about the ‘impressive nonsense’ of delivery drivers who take packages away without bothering the ring the doorbell.
Welsh, 60, is believed to have suffered the common consumer bugbear at his home in Miami, Florida, when Parcelforce Worldwide tried to make a delivery.
He posted yesterday: ‘Love the way Parcelforce put a card through your door when you’re at home, without ringing the bell, telling you they can’t deliver your package but you can collect it at the depot (whereabouts that is the card doesn’t say.)’
Welsh, 60, (pictured) is believed to have suffered the common consumer bugbear at his home in Miami, Florida, when Parcelforce Worldwide tried to make a delivery
The Scottish author went online to rant about the ‘impressive nonsense’ of delivery drivers who take packages away without bothering the ring the doorbell
He added ‘Pretty impressive nonsense’ before writing the hashtag ‘Parcelfarce’.
Welsh’s post prompted numerous customers worldwide to share their own experiences.
One, @matthew-maddock, from Stamford, Lincolnshire, added: ‘That’s happened to me a few times. I even ran after the postie and asked for the parcel.
He didn’t even have it. No apology or explanation.’
Also @JohnShenton1892, from Western Australia, said: ‘Did it to me here in Perth. The nearest depot was 37km away.’
After his tweet was posted several customers worldwide took to social media to share their own experiences
Another, @paddybah, from East Kilbride, South Lanarkshire, wrote: ‘Trained in the ways of the Ninja. They silently deposit the ‘you were out’ card and, un-detected, they slip away. Unheard by you, unseen by neighbours.’
Other users decided to share their experiences with different delivery companies.
‘Royal Fail don’t even try,’ one wrote. ‘I’ve been sat in the house many times and got the card. The queue at the depot is proof enough. Sh**e.’
And @romannosaint, from Blyth Bridge, Scottish Borders, added: ‘Not just parcel force, DPD-UK did the exact same thing to me last week.
Others also shared what had happened to them with different delivery firms like Yodel and Hermes
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‘Redelivered the next day and somehow the parcel was miraculously small enough to be posted through my letter box without me having to sign for it.
‘Don’t you just love couriers?’
Parcelforce Worldwide quickly replied to Welsh, writing: ‘Hello Irvine, I’m disappointed to hear this.
‘Please can I take your parcel number and a telephone number so I can have the depot investigate this asap? My apologies for the inconvenience caused.’
Welsh thanked the customer service agent who responded to his rant and provided the parcel number for his delivery, writing ‘Eh…thank you Sarah, but no to my phone number
Welsh thanked the customer service agent and provided the parcel number for his delivery, writing ‘Eh…thank you Sarah, but no to my phone number.
Parcel number is PB1(or l) X0 (or O) 0 (or O) 957990 (or O) 0 (or O)1.’
That prompted one person to allege the company responded differently to ‘famous people’ and ordinary people.
A user posted: ‘Love how these courier companies respond to famous people and ignore the rest of us.’
Last year it was reported that two thirds of online shoppers have had parcels lost, damaged or arrived late according to a survey conducted by Citizens Advice.
Welsh wrote Trainspotting, which was later turned into a film directed by Danny Boyle
A frequent complaint is customers waiting at home for a parcel only to receive a note saying they were out when the delivery driver called.
However, the most common complaint received by Citizens Advice were parcels being left in rubbish bins.
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